This Privacy Policy describes how San Antonio Virtual Security (operated by Joel Galan Jr, DBA San Antonio Virtual Security, San Antonio, Texas) collects, uses, and protects personal information.
It applies to our company website, to Guard Command HQ — our guard-management platform used by our officers, staff, and clients — and to our SMS text alert program.
01Information We Collect
We collect only the information needed to provide security services and operate our platform:
- Contact information — your name, phone number, and email address.
- Account and scheduling information — details provided by the officers and staff who use Guard Command HQ, including account credentials, shift schedules, post assignments, and availability.
- Client service-request information — details you give us when you request service, report an incident, or file a complaint, including the location and nature of the request.
- Mobile phone numbers for SMS alerts — numbers provided by members inside Guard Command HQ for text message alerts, as described in the SMS section below.
02How We Use Information
We use the information we collect to:
- Provide security guard and patrol services to our clients.
- Operate scheduling and patrol dispatch through Guard Command HQ.
- Send operational SMS alerts, including shift reminders, no-show and coverage alerts, and dispatch notifications.
- Respond to calls for service, service requests, and complaints.
- Maintain accurate service, scheduling, and incident records.
We do not use personal information for purposes unrelated to providing and managing our security services.
03SMS / Text Messaging
Mobile phone numbers are collected only when a member provides their number inside Guard Command HQ and opts in to urgent text alerts. These alerts are operational messages for our officers and staff — such as shift reminders, no-show and coverage alerts, and dispatch notifications.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
SMS consent is not shared with third parties or affiliates for marketing purposes. Message frequency varies depending on scheduling and operational needs. Message and data rates may apply, depending on your mobile carrier and plan.
You can opt out of SMS alerts at any time by replying STOP to any message. After you opt out, you will no longer receive text alerts, though we may still contact you by other means about your account or scheduled shifts.
04How We Share Information
We share personal information only in limited circumstances:
- Service providers — with the providers who deliver our communications and operate our platform (for example, our messaging provider), strictly so they can provide that service on our behalf.
- Legal requirements — when required by law, regulation, court order, or a lawful request from authorities.
We do not sell personal information.
05Data Security and Retention
We use reasonable administrative and technical safeguards to protect personal information against unauthorized access, loss, or misuse. No system is completely secure, but we take the protection of the information entrusted to us seriously.
We keep records only as long as needed for our operations and to meet our legal obligations. When information is no longer needed for those purposes, it is deleted or disposed of securely.
06Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the effective date shown above.
07Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
San Antonio Virtual Security
Email: contact@sanantoniovirtualsecurity.com
Phone: (210) 201-4010
San Antonio, Texas